Terms & Conditions

Terms & Conditions (last updated Dec/2021) 

The terms and conditions below apply to all coaching and mentoring services provided by Elisabeth Bettis (“the coach”), to any individual or organization (“the client”) and constitute the contract for the service to be provided by Elisabeth Bettis for the client. The term ‘coaching’ as here used covers life coaching, personal coaching, personal development, trauma recovery, executive coaching and business coaching for clients and where applicable includes mentoring or supervision services provided for clients, coaches or others. 

 In the spirit of good practice, when you are purchasing coaching services from me, I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed. 

 All coaching services and communication, email or otherwise, delivered by myself, Elisabeth Bettis, as well as information on this website (www.innerpeacewithelisabeth.com) Are meant to help you work through inner conflict and to overcome and obstacles in order to move forward into happiness, well-being and abundance. Coaching is not a substitute for professional mental health care or medical care. 

 Elisabeth is continually striving to ensure the standard of service she provides to clients remains excellent. At the end of the coaching process, or series of coaching sessions, the client will be asked to complete a feedback form. 

  

Coaching Disclaimer 

In committing to life & spiritual coaching with me, you acknowledge the following: 

 You understand that the coaching services you will be receiving from your Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that your Coach is not acting as a mental health counselor or a medical professional. 

For legal purposes, you understand that coaching is currently an unregulated industry and that your Coach is not “licensed “by any USA group. Your coach is a certified Life & Spiritual Coach. 

 You understand and agree that you are fully responsible for your well-being during your coaching sessions and subsequently, including your choices and decisions. 

You understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and you will not use it in place of any form of therapy. 

You understand that all comments and ideas offered by your Coach are solely for the purpose of aiding you in achieving the defined goals you create with your Coach. You have the ability to give your informed consent, and hereby give such consent to your coach to assist you in achieving such goals and understand that results are not guaranteed. 

You understand that to the extent our work together involves personal development, career or business, your Coach is not promising outcomes included but not limited to trauma recovery, personal introspection, increased personal happiness, career progression, profitability and/or business success. 

  

Waiver 

You hereby release, waive, acquit and forever discharge your Coach Elisabeth Bettis, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by your Coach as a result of the advice given by your Coach or otherwise resulting from the coaching relationship contemplated by this agreement. 

  

You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents 

 

Data Protection 

You understand that your Coach will protect your information as confidential unless you state otherwise in writing. If you report child abuse, elder abuse or neglect or threaten to harm yourself or someone else, you understand that necessary actions may be taken and your confidentiality agreement may be limited in this capacity. Furthermore, if your Coach is ordered by a court to provide information or to testify, he will do so to the extent the law requires. 

  

Data Security 

You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Skype and any other technology. 

   

Scheduling a Session 

The coaching schedule will be arranged between the Coach and the client and can be booked up to 3 months in advance. Elisabeth will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement. 

 Where no specific number is agreed sessions will be provided on a session-by-session basis. 

 In return for the fees payable by the client (or by a third party on their behalf), Elisabeth agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client). 

 The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions, they can contact Elisabeth to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions. 

     

Format of Sessions 

Sessions are via telephone direct or zoom. In all cases the client is responsible for answering the call attempt from the coach. The coach is open to other formats by mutual agreement. Elisabeth is responsible for ensuring that she is available for consultation at agreed times. 

The length of each session set by the client at the time of booking on the appointment booking platform and paid for accordingly at the time of booking. Sessions may over-run by mutual agreement and paid for retrospectively, but only if the Coach has no commitments immediately following the session. 

  

Session Fees 

Elisabeth’s current fees are stated on the website and made clear at the time of booking. She reserves the right to change these from time to time. Any payments for sessions paid in advance are honored even if prices have risen between the point of booking and the time of session. 

  

Dates and Times of Sessions 

The date and time of the first session and any subsequent session will be registered on the online agenda (“Wix Scheduling”) maintained on the website. Elisabeth agrees to maintain his availability to match that presented by the website, and to honor the sessions booked through the “Wix Scheduling” online bookings platform. 

 Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rescheduling Sessions”. 

  

Payment Terms 

Fees can be paid online by Wix payment service debit or credit card, or by PayPal. Alternatively, payments by standing order or by bank transfer may be made by mutual agreement. All coaching sessions are paid in full at booking.  

Receipts and/or invoices confirmation are emailed via Wix after purchase, and where receipts copies are requested by the client, they will be sent by e-mail. 

Fees are payable in advance of each coaching session unless otherwise agreed (Business Coaching may allow for payment on receipt of invoice). Where payment has not been received by Elisabeth in advance of a coaching session Elisabeth is not obliged to provide the session.  

Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.  

Between Coaching Sessions 

Elisabeth may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes. 

 The client may contact Elisabeth by e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g., where a client needs to reschedule a coaching session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this. Elisabeth will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement. 

  

Rescheduling Sessions 

If a client needs to reschedule a coaching session, they should provide at least 24-hour notice. No refunds will be given to clients for unused coaching sessions unless 24-hour notice has been given. In exceptional circumstances Elisabeth may need to reschedule a coaching session. In those instances, she will also give the client 24-hour notice where practical. 

  

Where a client pays for a session or sessions in advance, they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited. 

   

Confidentiality 

Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else. 

 

Early Termination 

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Elisabeth can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Elisabeth where practicable and will be refunded any advance payments made for coaching sessions not yet provided. 

  

Responsibilities 

Elisabeth will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. Elisabeth Bettis has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in trauma recovery, quality of life, career or business or to achieve their desired outcomes or goals. 

Returns 

Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel or exchange Your Order. NO RETURN OR EXCHANGES  

 Your right to cancel or exchange an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the product's instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.  

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.   

 The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.  The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.  

Variation of Terms & Conditions 

Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Elisabeth Bettis(coach) and the client and confirmed by Elisabeth Bettis in writing by email or letter. In other cases, Elisabeth may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by Elisabeth Bettis, owner of I AM JUST THE MESSENGER, LLC 

Governing Law 

This contract is governed by the law of Texas, USA whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.  

Feedback 

Feedback about the service is welcomed and can be given during a coaching session or via our contact form. 

  

© 2021 I AM JUST THE MESSENGER, LLC